Account settings for Microsoft Outlook

Microsoft Outlook is a PIM and e-mail application that is included in Microsofts popular Office suite. This document takes you through the steps necessary to check your e-mail account(s) if you are using Microsoft Outlook. The screen shots are from Outlook 2002 (from Microsoft Office XP); the dialog boxes might not look exactly the same if you are using another version of Outlook. There is a similar walk-through for users of Outlook Express.

You will need to change the sample names and e-mail addresses used in this example for the ones in the account information you have received from us. The sample screen shots show information for the fictional user John Smith with e-mail address/login

Add an account

Start Outlook. Select E-mail Accounts in the Tools menu. This will start the E-mail Accounts wizard (shown to the right). Select Add a new e-mail account and press Next.

Server type

Your e-mail program needs to use an Internet standard protocol called POP3 when checking and downloading mail. Select POP3 in this dialog box and press Next.

POP3 settings

This is where you enter most of the account information. Enter your name and e-mail address under User information. Enter for incoming (POP3) and for outgoing (SMTP) mail server. Under Logon information you enter your e-mail address and the e-mail account password. Make sure the Log on using Secure Password Authentication option is not checked. Press More Settings.

Secure POP3 & SMTP

The mail server uses encryption to protect your password and other sensitive information from eavesdropping. Select the Advanced tab and activate the This server requires a secure connection option under both Incoming server (POP3) and Outgoing server (SMTP). The port number for POP3 should now change from 110 to 995.

If your ISP blocks traffic on port 25, you'll also need to change the outgoing server port number to 465.

SMTP authentication

For security reasons, you need to authenticate yourself before you can send mail through our server. If your version of Outlook supports SMTP authentication, you'll find this option under the Outgoing Server tab. Activate the My outgoing server (SMTP) requires authentication option, and choose Use same settings as my incoming server as authentication method.

Certificate warning

You may receive this warning message the first time you check mail with your account. This is because your computer is not configured to trust the server by default. You'll need to answer Yes to indicate that you consider our mail server trustworthy enough to use. To avoid getting this message in the future, install our root certificate on your system.