Account settings for Microsoft Outlook Express

Microsoft Outlook Express is the free e-mail client included with the Internet Explorer web browser. This document takes you through the steps necessary to check your e-mail account(s) if you are using Outlook Express. The screen shots are from Outlook Express 6.0; the dialog boxes might not look exactly the same if you are using another version of Outlook Express. There is a similar walk-through for users of Microsoft Outlook.

You will need to change the sample names and e-mail addresses used in this example for the ones in the account information you have received from us. The sample screen shots show information for the fictional user John Smith with e-mail address/login

Display name

Start Outlook Express. Select Accounts from the Tools menu, then Add and Mail. The Internet Connection Wizard is shown. Enter your name in the Display name edit box, then press Next.

E-mail address

Enter your account e-mail address in this dialog box. Press next.

Mail server names

Make sure POP3 is selected in the drop-down list box. Enter for incoming and for outgoing mail server. Press Next.

Logon information

In this dialog box you enter your account name (which is the same as your e-mail address) and your account password. Make sure Log on using Secure Password Authentication (SPA) is not activated. Press Next, then Finish in the final screen.

Internet Accounts

You should now be back at the Internet Accounts screen. Select the account you just added and press Properties.

SMTP authentication

For security reasons, you need to authenticate yourself before you can send mail through our server. Select the Servers tab and activate the My server requires authentication option. You'll use the same login and password for SMTP authentication as you do for POP3, but that's the default setting so you don't need to change it.

Secure POP3 & SMTP

The mail server uses encryption to protect your password and other sensitive information from eavesdropping. Select the Advanced tab and activate the This server requires a secure connection option under both Outgoing mail (SMTP) and Incoming mail (POP3). The port number should now change from 110 to 995 under the POP3 heading.

If your ISP blocks traffic on port 25, you'll also need to change the outgoing server port number to 465.

Certificate warning

You may receive this warning message the first time you check mail with your account. This is because your computer is not configured to trust the server by default. You'll need to answer Yes to indicate that you consider our mail server trustworthy enough to use. To avoid getting this message in the future, install our root certificate on your system.